You are currently at our English website. We also offer a wide range of products with direct customer service in many locations worldwide.
All locations

FAQ - Frequently Asked Questions

Voluntary Exchange Program

The tyres can be identifed by brand, size DOT code and tyre mould number. Which are outlined below. The last four digits of the DOT code indicate the production period (week/year). 

Configure table

Article description

DOT codeMould number
General Tire Grabber At3 LT235/85 R16 120/116 S 

 

A3 0RHMRA 0819

416 165
General Tire GRABBER AT3 LT235/85 R16 120/116 SA3 0RHMRA 1318416 165
General Tire GRABBER X3 LT265/70 R17 121/118QA3 AHHMMM 1518414 719

 

Affected tyres will be replaced free of charge.

Affected tyres will be replaced (with new General Tire tyres) by the tyre dealer where you have purchased the tyres.  

Please contact our technical services team

Please get in touch with your local contact person for further questions. Click here

General Tire will credit the full purchase price of the replacement tyre (including costs for mounting, balancing etc. if applicable) for all exchanges made on new General Tire tyres until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the General Tire warranty policy.

The impacted tyres may experience sudden air loss or belt edge separation which could lead to partial or full tread loss. General Tire has not received any reports of accidents or injuries resulting from this condition.

No, we are not aware of any accidents or personal injuries. 

Our voluntary exchange programme started on March 19th, 2021. We have informed the DVSA and are in touch with our exclusive UK distributor, Micheldever, to implement the programme. The programme will run for all exchanges made on new General Tire tyres until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the General Tire warranty policy.

We strongly recommend that you check the tyres of your car before you use it again. The tyres concerned have be exchanged as soon as possible.


Related Topics